Unit of competency details

Unit descriptor 

This unit defines the competency required to identify the needs of a business or business process and quantify those needs into technical requirements that will enable the business or process to meet expectation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the unit 

Prerequisite units 

ICAA4233B

Determine and apply appropriate development methodologies

Employability skills 

This unit contains employability skills.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

ELEMENT 

PERFORMANCE CRITERIA 

1. Compile business needs

1.1. Clarify the business problem  and confirm information with stakeholders 

1.2. Identify the vision, strategic mission and objectives of the business or business process

1.3. Identify key stakeholders  and their requirements 

1.4. Document business objectives and problem  and confirm details with appropriate person 

2. Determine technical requirements

2.1. Review and assess business problems , opportunities and objectives

2.2. Identify technical requirements  in respect of input/output, interface, process flow or quality requirements

2.3. Develop business solutions  in response to problems  and technical requirements  as identified

2.4. Investigate a range of supplier products to determine which one best meets technical requirements 

2.5. Document results and make recommendations against business requirements 

3. Secure signoff for technical requirements and solutions

3.1. Forward technical requirements  and solution  overview to appropriate person  for feedback

3.2. Analyse feedback and incorporate change as required

3.3. Document changes and distribute to appropriate person 

REQUIRED SKILLS AND KNOWLEDGE 

This section describes the skills and knowledge required for this unit.

Required skills 

• Website analysis
• Information architecture
• Use of site design software and hardware
• User and supplier analysis
• Organisational analysis

Required knowledge 

• Website architecture
• Business process design
• Customer and business liaison
• E-business solutions and corporate strategy
• Implications of technology connectivity
• Documenting technical specifications
• Benchmarking
• Electronic Commerce Modelling Language

EVIDENCE GUIDE 

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

• Assessment must confirm the ability to understand a business ' s needs and categorise them as input, output, interfaces, flow and measurement technical requirements that enable the technology to be further developed into a business solution.
• An effective set of requirements takes into account current and future technical needs where change is foreseeable.

To demonstrate competency in this unit the learner will need access to:

• Business current needs
• Project requirements
• A client expectations brief
• Business objectives
• Information on a range of IT business solutions
• E-business model
• Customer relationship model (CRM)

Context of and specific resources for assessment 

The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

Assessment must ensure:

• self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

• Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved

Method of assessment 

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

• Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

• Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended

An individual demonstrating this competency would be able to:

• Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas
• Analyse and plan approaches to technical problems or management requirements
• Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations
• Evaluate information, using it to forecast for planning or research purposes
• Take responsibility for own outputs in relation to broad quantity and quality parameters
• Take some responsibility for the achievement of group outcomes
• Maintain knowledge of industry products and services

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders  may include:

• sponsor
• user
• development team
• project team

Requirements  may be in reference to:

• business
• system
• platform
• application
• database
• network
• people in the organisation

Problem  may be in reference to:

• business
• system
• application
• network or people in the organisation; there may be a business need or opportunity that needs to be addressed

Technical requirements  may be in reference to:

• business
• system
• platform
• application
• database
• network
• people in the organisation

Solution  may include but is not limited to:

• new hardware
• hardware upgrades
• new software
• software upgrades
• user training
• implementing a new system
• changes to network infrastructure
• changes to security or privacy provisions
• quality requirements
• OH&S requirements
• audit requirements
• inventory management
• an e-business/e-commerce solution

Appropriate person  may include:

• supervisor
• teacher
• authorised business representative
• client

Unit sector 

Analyse and Design

Co-requisite units 

Competency field